FAQ’S

SCHOOLIES | 2020

Q1 Resort & Spa is not a registered schoolies property, the resort reserves the right to cancel any reservations identified as schoolies.

Q1 Resort & Spa has the right to refuse entry to anyone deemed to be here for the Schoolies festival or not abiding by our No Party Policy, you would have already agreed to abide by this policy when you confirmed your accommodation booking. The property does not have any policies, procedures, or resources in place to accommodate the unique needs of school graduates during the annual ‘Schoolies Week’ period. It does not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of school graduate guests during this period.

All guests who have booked accommodation during the period 21st November – 5th December 2020 which is during the “Schoolies Festival” must be over the age of 21 years old to obtain apartment keys.

Whilst the major event has been cancelled there will still be school leavers travelling over these dates and the restrictions at the property remain.

If you have made a reservation over these dates and are unsure of the status of your reservation please contact the Q1 Resort & Spa Reservations Department on 07 5630 4500 or email to res@q1.com.au and have your reservation confirmation number handy.

CANCELLATION & REFUND POLICY | COVID-19

Cancellation
Free of charge cancellation up to 7 days prior to arrival.
If cancelled within 7 days prior to arrival: 100% of booking deposit will be forfeited and processed as a cancellation fee.
No shows and cancellations after check-in: 100% of total booking value will be forfeited and processed as a cancellation fee.

No shows: A no show is defined as a booking that does not check-in on the scheduled day of arrival. All no show bookings will be cancelled and the room will not be available for check-in after the scheduled arrival date. No refund will be provided to no show bookings, with 100% reservation will be charged as a cancellation fee. We always recommend you contact the property should your travel plans change.

Amendments
No amendments permitted within 7 days of arrival. By making this booking, you agree to the rates booked and understand that no reduction in booked rates will be considered. All date and room type amendments are subject to availability at the time of request, and may be subject to increased nightly room rates.

COVID-19/coronavirus

If your travel plans are impacted by the COVID-19/coronavirus which include a stay at Q1 Resort, that has been booked directly with the resort, the resort will credit your accommodation. That credit will be valid for one year, to be used for your next Q1 Resort stay.

COVID -19 A Word From The General Manager
As the COVID-19/coronavirus situation evolves, the safety of our team members, our guests and residents is paramount. We’re working hard to do everything we can to be
prepared and address everyone associated with Q1 Resort & Spa’s concerns, including;

  • Increasing the rigor of cleaning and sanitising procedures throughout the Resort
  • Disinfecting common area surfaces more frequently
  • Making alcohol base hand sanitizers available to all Q1 staff plus located in the common area lobby and gymnasium for guests and residents use
  • Making alcohol base disinfectant wipes available upon request at the lobby desk

Q1 Management is working with local public health agencies, and our Q1 footprint partners, while also aligning with state, federal and global public health guidelines and recommendations.

Additionally, we will continue to review our policies and procedures with the aim of strengthening our COVID-19 response to further align with updated public health advice and guidelines, including that of the Australian Government Heath Department and World Health Organization (WHO). This includes promoting hand washing and healthy hygiene practices among our Q1 community of staff, guests and residents.

I also want to ensure you can book your Q1 Resort stay direct with my team with complete confidence. If your travel plans are impacted by the COVID-19/coronavirus which
include a stay at Q1 Resort, that has been booked direct with my reservations team, I will credit your accommodation. That credit will be valid for one year, to be used for your next Q1 Resort stay.

If you have specific questions about COVID-19/coronavirus, I would recommend you visit the World Health Organization website. Thanks for your patience and understanding. We look forward to seeing you at Q1 Resort & Spa soon.

Best Regards
John Wilder

Resort General Manager | Resident Caretaker
Q1 Resort & Spa

HOW DO WE GET TO SKYPOINT OBSERVATION DECK AND WHAT ARE THE COSTS?

SkyPoint Observation Deck is located on level 77 of the Q1 building, with a private function room on level 78.  SkyPoint is completely separate from Q1 Resort & Spa (privately owned and managed), however we are able to offer exclusive discounts on food & beverage and admission.  Ask our QDESK how you can save on the $27.00 entry fee for SkyPoint.

The entry to SkyPoint Observation Deck is located on the ground floor, on the western side of the building.  Q1 Resort’s lifts do not have access to SkyPoint Observation Deck, and all guests must enter through their dedicated entry and take the express lift to Level 77.

An exclusive 25% discount for the SkyPoint Climb is available for Q1 Resort guests.  Ask Reception about the discount during your stay.

HOW CAN I BOOK AIRPORT TRANSFERS, TOURS AND THEMEPARK TICKETS?

Gold Coast and Brisbane airport transfer services are available via our dedicated QDESK, located within the lobby of Q1 Resort & Spa.  Please visit www.qdesk.com.au for current pricing and phone 07 5630 4515 to book or email your name, contact number and date of transfer and flight number to sales@qdesk.com.au.

Q1 Resort’s tour desk has a large selection of tours and attractions available for every guest.  Please visit our friendly staff during your stay for the latest specials; they will be more than willing to offer suggestions of must see and do things on the Gold Coast during your stay.

If you are looking to plan ahead for activities while on holidays, you can pre-book all the great tours, theme parks, cruises, water sports, and activities right from the comfort of your own home.  Visit our featured tours and activities page for a link to book.

IS THERE PARKING AVAILABLE?

Q1 Resort & Spa includes complimentary car parking with each apartment booked.  Parking is located in a secure underground car park, underneath the Q1 building.  The car park is accessed using your room key – so you will need to check-in at Reception prior to accessing the car park.

One car space is allocated for One Bedroom and Two Bedroom apartments. The Three Bedroom and Three Bedroom Sub Penthouse Apartments are allocated two car parking spaces. The Four Bedroom Executive Spa, Four Bedroom Penthouse and Presidential Penthouse are allocated three car spaces. Q1 Resort & Spa guests will be provided with a parking pass when you check-in to display on your dash board, and you must park in a space marked with an orange dot.  Additional parking spaces are subject to availability; please ask Reception at the time of check-in.

Q1 Resort & Spa also has a visitor car park, located underneath the Q1 building.  The visitor car park is complimentary and open from 7:30am – 9:00pm daily.  Visitors must park their car in a Q1 Resort signed park and register their car with Reception to collect a parking pass if parking for more than 2 hours.  Separate parking spaces are available in the same car park if visiting SkyPoint Observation Deck – please register your car with the SkyPoint team at their entry.

Please note that any cars found parked illegally may be towed at the owner’s cost. The height restriction of the secure underground car parking area is strictly 2.2 meters. If your vehicle exceeds the car park height restriction you would need to seek an alternative car parking solution as all Q1 Resort & Spa’s car parking areas are underground.

WHAT IS THE Q1 RESORT & SPA 'NO PARTY POLICY' ?

In order to ensure that your stay is enjoyable and to prevent any disappointment to you or other guests and/or residents of the building, please ensure you read the Q1 Resort & Spa’s policy and procedure concerning larger gatherings and/or parties being held in the apartments, the bringing of excessive amounts of alcohol onto the resort’s premises and any anti social behaviour within the apartments and the property including the recreational and pool areas.

Access to your apartment will not be allowed until this form has been signed upon check in.

Click here to view the Q1 Resort & Spa No Party Policy

IS SMOKING PERMITTED AT Q1 RESORT & SPA?

All of Q1 Resort’s apartments, common areas and pools are smoke-free zones. Smoking is not permitted in your apartment, and a minimum $500 cleaning fee will apply should you be found to have been smoking in your apartment, including the apartment balcony, during your stay.

A designated smoking area is provided for residents and guests on the ground floor, near the SkyPoint entry (western side of building, Clifford Street).  Please ask Reception or the Tour Desk for the location of the smoking area.

QUEENSLAND FIRE SERVICES: FALSE FIRE ALARMS

Q1 Resort & Spa has 24 hour automated fire monitoring. As Queensland Fire Services MUST attend all activations of our fire/smoke alarms fines up to $1,327.15 (including monitoring company activation fees and GST) are issued by the Fire Brigade for “false” alarms.  If a false alarm occurs within your apartment during your stay, QFS’s fine will be debited from your nominated credit card, or else referred to you for settlement.   Using the exhaust fan above the stove, opening windows and keeping the main apartment door closed during cooking will help prevent smoke reaching the smoke detectors.   Do not spray insect spray, hair spray or any other spray in the vicinity of ceiling sensors.  The main causes of false alarms are:

  • Burnt toast
  • Cooking fumes/smoke
  • Steam
  • Aerosol sprays
  • Smoking cigarettes and vape devices (not permitted)

METHOD OF PAYMENT ACCEPTED BY THE RESORT & CREDIT CARD SURCHARGES

If your reservation requires a balance to be paid on arrival, the Q1 Resort & Spa offers the following forms of payment and associated surcharges.

  • Visa: incurs a 1.3%
  • MasterCard: incurs a 1.3%
  • American Express: incurs a 2.75%
  • WeChat Pay China: incurs a 1.2%
  • Alipay China: incurs a 1.2%
  • Cash: no fee

Please note the Q1 Resort & Spa cannot accept cash as part of the Security Bond.  Cash only available on accommodation balances.

Direct Deposit details are available if you wish bank transfer the funds. Direct Deposit is only available on reservations outside of 7 days prior to arrival.

Please contact the Q1 Reservations department to make arrangements or have any further enquiries 07 5630 4500 or email res@q1.com.au.

Q1 Resort Multi Payment Logo

DOES MY RESERVATION REQUIRE A SECURITY BOND TO BE PROCESSED UPON ARRIVAL AND HOW MUCH IS REQUIRED?

The card used for the balance payment and pre-authorisation must be presented on check-in by the cardholder.

A pre-authorisation is required to be held on a Credit/Debit card which matches the same name of the reservation for security. Additional charges may apply for damages or if extra cleaning is required.

Q1 Resort & Spa requires a credit card pre-authorisation upon check in. The amounts are as follows:

  • AUD $100 credit card pre-authorisation for 1 bedroom and 1 bedroom family apartments
  • AUD $200 credit card pre-authorisation for 2 bedroom apartments
  • AUD $300 credit card pre-authorisation for 3 bedroom apartments
  • AUD $400 credit card pre-authorisation for 4 bedroom apartments
  • AUD $500 credit card pre-authorisation for 4 bedroom penthouses & presidential penthouse

Please note these funds will be released after a satisfactory check of the apartment, however it may take up to (5-7) business days for your funds to be made available to you in your account.

If you have any further enquiries please contact us 07 5630 4500 or email res@q1.com.au.

ACCESSIBILITY STATEMENT

The majority of common areas are accessible with the aid of ramps and elevators.  Areas not available to be accessed by ramps or elevators are the gymnasium, steam rooms and saunas which is located on the 2nd level of the indoor swimming pool complex and are only accessed by a flight of stairs, all other resort facilities area freely accessible with ramps or elevator options.

  • Our Q1 Resort & Spa apartments are extremely large and most have wide access doors and spacious living areas.
  • Every spacious en suites has a large spa bath with a separate flat floor shower with only a small 10mm lip for access.
  • As the resort is strata titled  the apartments in our letting pool are not currently converted to have the railings or lowered bench tops.
  • We are able to add a shower chair or extra equipment for your apartment via a 3rd party supplier (charges apply) please contact our reservations department for options.
  • Please let us know as part of your reservation if you do have any needs we may need to know about so we may allocate the most suited apartment for your stay.

If you have any further enquiries please contact us 07 5630 4500 or email res@q1.com.au.

WHERE IS BREAKFAST SERVED?

Guests that are staying at Q1 Resort & Spa are invited to the SkyPoint Observation Deck, on Saturday & Sunday mornings for a continental tower/platter set for each table consisting of tropical fruit, freshly made pastries and creamy yoghurt. Guests are welcome to order a full hot breakfast with ‘the works’ and option to hold any items. SkyPoint breakfast is available exclusively from 8:00am – 10:30am Saturday and Sunday only, commencing Saturday 1st August.

Adult Breakfast $31.00
Child Breakfast $19.50 (3 – 13 years)
Breakfast Vouchers include 1 x continental tower per table, 1 x full cooked breakfast plate per person, juice / tea or coffee and SkyPoint observation deck entry.

Skypoint Breakfast stats from 8:00am and finishes at 10:30am Saturday & Sunday only.
Please see Q1 Reception to purchase an exclusive SkyPoint breakfast voucher.
For enquiries please do not hesitate to contact the Q1 reception on 07 5630 4500.

CAN YOU RECOMMEND SOMEWHERE FOR DINNER?

There are hundreds of dining options in Surfers Paradise, all within 10 minutes walk of Q1 Resort & Spa.  Please visit our EAT page for a list and information of the restaurants located onsite at Q1 Resort & Spa, including:

WHERE ARE THE POOLS AND SPAS LOCATED AND WHAT ARE THE OPENING HOURS?

Our main pool can be accessed via the door behind reception to the north east. Our second outdoor pool and indoor pool and spa are located below the main pool and can be easily accessed via the main entry doors to reception then walk east towards the beach and go through the security gate. They are all open from 6:00am until 10:00pm daily.

Please note that our pools are not supervised and parents are responsible for supervising children whilst swimming.

  • No glass or alcohol is allowed in the pools or spa area.  Alcohol is permitted in plastic cups only (supplied by the BBQ area) in the immediate vicinity of the BBQ seating area, or in metal vessels eg; cans of beer.
  • Smoking is not permitted in the Pool Area (fines apply)
  • Covid-19 safety restrictions are in place, please follow all signed rules in place and any directions given from staff.

WHERE ARE THE BBQ'S?

Open from 6:00am to 10:00pm daily, the resorts two gas BBQ’s are located next to the lower outdoor pool and are under cover. Shade sails and seating is also supplied.

Please note that BBQ’s cannot be reserved at any time.  The BBQ’s are free to use, simply bring your food, plates and utensils with you from your apartment.

Please remember that no glass is permitted by the pool, and plastic cups are available for use in the BBQ area.  Alcohol is permitted in the BBQ area only.

  • Smoking is not permitted in the BBQ area (fines apply)
  • Covid-19 safety restrictions are in place, please follow all signed rules in place and any directions given from staff.

WHERE IS THE CLOSEST CONVENIENCE STORE AND ATM?

Located within the Q1 retail complex, the Q1 Convenience Store is open from 7:00am to midnight seven days a week.  An ATM is also located outside this shop.

Larger supermarkets are located a short walk from Q1 Resort & Spa, including Night Owl, IGA, Woolworths and Coles.  Ask Reception for directions to the major supermarkets.

WHERE ARE THE BEACHFRONT MARKETS?

Located a leisurely 5 minute walk from Q1 Resort & Spa, along the newly refurbished Surfers Paradise foreshore, the Surfers Paradise Beachfront Markets allow you to explore up to 100 local market stalls stretching over half a kilometer.  The markets run every Wednesday, Friday and Sunday evenings from 5:00pm – 10:00pm.

The Surfers Paradise Night Markets have a selection of locally made gift ideas ranging from accessories, crafts, artworks, beauty products, home-wares, jewellery, music and much more.  Ask at Reception for directions.

IS THERE WIFI AND WHAT ARE THE CHARGES?

Q1 Resort & Spa have two internet access options for those Q1 guests that require internet access while staying at the Q1 Resort & Spa.

Q1 Resort & Spa now offer free limited capped WiFi in all apartments before charges apply. If the 1024mb (1gb)limit is exceeded guests can then purchase apartment WiFi via the _Q1HOTSPOT which can be located by scanning WiFi networks on your device within your apartment. Once connected to the _Q1 HOTSPOT simply open a new internet browser (Chrome or Safari) and you will be greeted by the login page where you can purchase your WiFi options. Hint: take a screen shot or make note of your WiFi login information once presented as you will need to enter these details into your device if your device is taken away the Q1 Property.

Q1 guests can also use the coin operated computers in the Business Center located on level 2 of the Q1 Resort & Spa. These computers are linked to a shared printer. $2 will offer 21 minutes of internet access and printing. Computers take $1 and $2 coins.