CANCELLATION REFUND POLICY

Cancellation
Free of charge cancellation up to 7 days prior to arrival.
If cancelled within 7 days prior to arrival: 100% of booking deposit will be forfeited and processed as a cancellation fee.
No shows and cancellations after check-in: 100% of total booking value will be forfeited and processed as a cancellation fee.

No shows: A no show is defined as a booking that does not check-in on the scheduled day of arrival. All no show bookings will be cancelled and the room will not be available for check-in after the scheduled arrival date. No refund will be provided to no show bookings, with 100% reservation will be charged as a cancellation fee. We always recommend you contact the property should your travel plans change.

Amendments
No amendments permitted within 7 days of arrival. By making this booking, you agree to the rates booked and understand that no reduction in booked rates will be considered. All date and room type amendments are subject to availability at the time of request, and may be subject to increased nightly room rates.

COVID -19 A Word From The General Manager

As the COVID-19/coronavirus situation evolves, the safety of our team members, our guests and residents is paramount. We’re working hard to do everything we can to be
prepared and address everyone associated with Q1 Resort & Spa’s concerns, including;

  • Increasing the rigor of cleaning and sanitising procedures throughout the Resort
  • Disinfecting common area surfaces more frequently
  • Making alcohol base hand sanitizers available to all Q1 staff plus located in the common area lobby and gymnasium for guests and residents use
  • Making alcohol base disinfectant wipes available upon request at the lobby desk

Q1 Management is working with local public health agencies, and our Q1 footprint partners, while also aligning with state, federal and global public health guidelines and recommendations.

Additionally, we will continue to review our policies and procedures with the aim of strengthening our COVID-19 response to further align with updated public health advice and guidelines, including that of the Australian Government Heath Department and World Health Organization (WHO). This includes promoting hand washing and healthy hygiene practices among our Q1 community of staff, guests and residents.

I also want to ensure you can book your Q1 Resort stay direct with my team with complete confidence. If your travel plans are impacted by the COVID-19/coronavirus which
include a stay at Q1 Resort, that has been booked direct with my reservations team, I will credit your accommodation. That credit will be valid for one year, to be used for your next Q1 Resort stay.

If you have specific questions about COVID-19/coronavirus, I would recommend you visit the World Health Organization website. Thanks for your patience and understanding. We look forward to seeing you at Q1 Resort & Spa soon.

Best Regards
John Wilder

Resort General Manager | Resident Caretaker
Q1 Resort & Spa