Cancellation & Refund Policy - Covid-19
Free of charge cancellation up to 72 hours prior to arrival.
If cancelled within 72 hours prior to arrival: 100% of booking deposit will be forfeited and processed as a cancellation fee.
No shows and cancellations after check-in: 100% of total booking value will be forfeited and processed as a cancellation fee.
No shows: A no show is defined as a booking that does not check-in on the scheduled day of arrival. All no show bookings will be cancelled and the room will not be available for check-in after the scheduled arrival date. No refund will be provided to no show bookings, with 100% reservation will be charged as a cancellation fee. We always recommend you contact the property should your travel plans change.
No amendments permitted within 14 days of arrival. By making this booking, you agree to the rates booked and understand that no reduction in booked rates will be considered. All date and room type amendments are subject to availability at the time of request, and may be subject to increased nightly room rates.
If your travel plans are impacted by the COVID-19/coronavirus which include a stay at Q1 Resort, that has been booked directly with the resort, the resort will credit your accommodation. That credit will be valid for one year, to be used for your next Q1 Resort stay.
How do we get to SkyPoint Observation Deck and what are the costs?
SkyPoint Observation Deck is located on level 77 of the Q1 building, with a private function room on level 78. SkyPoint is completely separate from Q1 Resort & Spa (privately owned and managed) Ask our QDESK for your $27.00 entry ticket to SkyPoint.
The entry to SkyPoint Obseravtion Deck is located on the ground floor, on the western side of the building. Q1 Resort's lifts do not have access to SkyPoint Obseravtion Deck, and all guests must enter through their dedicated entry and take the express lift to Level 77.
An exclusive 25% discount for the SkyPoint Climb is available for Q1 Resort guests. Ask Reception about the discount during your stay.
How can I book airport transfers, tours and themepark tickets?
Q1 Resort's tour desk has a large selection of tours and attractions available for every guest. Please visit our friendly staff during your stay for the latest specials; they will be more than willing to offer suggestions of must see and do things on the Gold Coast during your stay.
If you are looking to plan ahead for activities while on holidays, you can pre-book all the great tours, theme parks, cruises, water sports, and activities right from the comfort of your own home. Visit our featured tours and activities page for a link to book.
Is there parking available?
One car space is allocated for One Bedroom and Two Bedroom apartments. The Three Bedroom and Three Bedroom Sub Penthouse Apartments are allocated two car parking spaces. The Four Bedroom Executive Spa, Four Bedroom Penthouse and Presidential Penthouse are allocated three car spaces. Q1 Resort & Spa guests will be provided with a parking pass when you check-in to display on your dash board, and you must park in a space marked with an orange dot. Additional parking spaces are subject to availability; please ask Reception at the time of check-in.
Q1 Resort & Spa also has a visitor car park, located underneath the Q1 building. The visitor car park is complimentary and open from 7:30am - 9:00pm daily. Visitors must park their car in a Q1 Resort signed park and register their car with Reception to collect a parking pass if parking for more than 2 hours. Separate parking spaces are available in the same car park if visiting SkyPoint Observation Deck - please register your car with the SkyPoint team at their entry.
Please note that any cars found parked illegally may be towed at the owner's cost. The height restriction of the secure underground car parking area is strictly 2.2 meters. If your vehicle exceeds the car park height restriction you would need to seek an alternative carpaking solution as all Q1 Resort & Spa's car parking areas are underground.
Is smoking permitted at Q1 Resort & Spa?
All of Q1 Resort's apartments, common areas and pools are smoke-free zones. Smoking is not permitted in your apartment, and a minimum $500 cleaning fee will apply should you be found to have been smoking in your apartment, including the apartment balcony, during your stay.
A designated smoking area is provided for residents and guests on the ground floor, near the SkyPoint entry (western side of building, Clifford Street). Please ask Reception or the Tour Desk for the location of the smoking area.
Queensland Fire Services: False Fire Alarms
- Burnt toast
- Cooking fumes/smoke
- Aerosol sprays
- Smoking cigarettes and vape devices (not permitted)
Method of payment accepted by the resort & credit card surcharges
Visa: incurs a 1.3%
MasterCard: incurs a 1.3%
American Express: incurs a 2.75%
WeChat Pay China: incurs a 1.2%
Alipay China: incurs a 1.2%
Cash: no fee
Please note the Q1 Resort & Spa cannot accept cash as part of the Security Bond. Only available on accommdation balances.
Direct Deposit details are available if you wish bank transfer the funds. Only available on reservations outside of 7 days prior to arrival. Please contact the Q1 Reservations department to make arrangements on 07 5630 4500
Does my reservation require a Security Bond to be processed upon arrival and how much is required?
A pre-authorisation is required to be held on a Credit/Debit card which matches the same name of the reservation for security. Additional charges may apply for damages or if extra cleaning is required.
Q1 Resort & Spa requires a credit card pre-authorisation upon check in. The amounts are as follows:
- AUD $100 credit card pre-authorisation for 1 bedroom and 1 bedroom family apartments.
- AUD $200 credit card pre-authorisation for 2 bedroom apartments
- AUD $300 credit card pre-authorisation for 3 bedroom apartments
- AUD $400 credit card pre-authorisation for 4 bedroom apartmetns
- AUD $500 credit card pre-authorisation for 4 bedroom penthouses & presidential penthouse
- Our Q1 Resort & Spa apartments are extremely large and most have wide access doors and spacious living areas.
- Every spacious ensuite has a large spa bath with a separate flat floor shower with only a small 10mm lip for access.
- As the resort is strata titled the apartments in our letting pool are not currently converted to have the railings or lowered bench tops.
- We are able to add a shower chair or extra equipment for your apartment via a 3rd party supplier (charges apply) please contact our reservations department for options.
- Please let us know as part of your reservation if you do have any needs we may need to know about so we may allocate the most suited apartment for your stay.
Where is breakfast served?
Q1 Resort & Spa guests can now dine on breakfast amongst the clouds on level 77 at Seventy7 Cafe & Bar, SkyPoint Observation Deck. $30 per adult, $19 per child all of which includes entry (normally $25.00) to SkyPoint Observation Deck. Visit the SkyPoint Bistro & Bar page for more information and breakfast pricing.
You can pre-purchase your breakfast when booking your accommodation online, or enquire at Q1 Resort & Spa Reception. Skypoint Breakfast stats from 7:30am and finishes at 10:30am daily.
Can you recommend somewhere for dinner?
Where is the Q1 Day Spa?
The award-winning Q1 Spa is located on the ground floor, set amongst the tropically landscaped gardens of Q1 Resort. Located directly behind the "upper pool", the Q1 Spa is open to in-house guests and the general public.
Bookings are required, and please contact the Q1 Spa team on 07 5539 9293 or visit them on-site 9:00am - 7:30pm 7 days.
Where are the pools and spas located and what are the opening hours?
Our main pool can be accessed via the door behind reception to the north east. Our second outdoor pool and indoor pool and spa are located below the main pool and can be easily accessed via the main entry doors to reception then walk east towards the beach and go through the security gate. They are all open from 6:00am until 10:00pm daily.
Please note that our pools are not supervised and parents are responsible for supervising children whilst swimming.
- No glass or alcohol is allowed in the pools or spa area. Alcohol is permitted in plastic cups only (supplied by the BBQ area) in the immediate vicinity of the BBQ seating area, or in metal vessels eg; cans of beer.
Where are the BBQ's?
Open from 6:00am to 10:00pm daily, our two gas BBQ’s are located next to the lower outdoor pool and are under cover. Shade sails and seating is also supplied.
Please note that BBQ’s can not be reserved at any time. The BBQ's are free to use, simply bring your food, plates and utensils with you from your apartment.
Please remember that no glass is permitted by the pool, and plastic cups are available for use in the BBQ area. Alcohol is permitted in the BBQ area only.
Where is the closest convenience store and ATM?
Located within the Q1 retail complex, the Q1 Convenience Store is open from 7:00am to midnight seven days a week. An ATM is also located outside this shop.
Larger supermarkets are located a short walk from Q1 Resort & Spa, including Night Owl, IGA, Woolworths and Coles. Ask Reception for directions to the major supermarkets.
Where are the beachfront markets?
The Surfers Paradise Night Markets have a selection of locally made gift ideas ranging from accessories, crafts, artworks, beauty products, home-wares, jewellery, music and much more. Ask at Reception for directions.
Is there WIFI and what are the charges?
Q1 Resort & Spa now offer free limited capped WiFi in all apartments before charges apply. If the 1024MB (1GB)limit is exceeded guests can then purchase apartment WI-FI via the _Q1HOTSPOT which can be located by scanning WiFi networks on your device within your apartment. Once connected to the _Q1 HOTSPOT simply open a new internet browser (Chrome or Safari) and you will be greated by the login page where you can purchase your WiFi options. Hint: take a screen shot or make note of your WiFi login information once presented as you will need to enter these details into your device if your device is taken away the Q1 Property.
Q1 guests can also use the coin opperated computers in the Business Centre located on level 2 of the Q1 Resort & Spa. These computers are linked to a shared printer. $2 will offer 21 minutes of internet access and printing. Computers take $1 and $2 coins.