FAQ's

Is smoking permitted at Q1 Resort & Spa?

All of Q1 Resort's apartments, common areas and pools are smoke-free zones. Smoking is not permitted in your apartment, and a minimum $200 cleaning fee will apply should you be found to have been smoking in your apartment, including the apartment balcony, during your stay.

A designated smoking area is provided for residents and guests on the ground floor, near the SkyPoint entry (western side of building, Clifford Street).  Please ask Reception or the Tour Desk for the location of the smoking area.

Is there parking available?

Q1 Resort & Spa includes complimentary car parking with each apartment booked.  Parking is located in a secure undergound car park, underneath the Q1 building.  The car park is accessed using your room key - so you will need to check-in at Reception prior to accessing the car park.

One car space is allocated for One Bedroom and Two Bedroom apartments.  The Three Bedroom and Three Bedroom Executive Spa Apartments are allocated two car parking spaces.  Q1 Resort & Spa guests will be provided with a parking pass when you check-in to display on your dash board, and you must park in a space marked with an orange dot.  Additional parking spaces are subject to availability; please ask Reception at the time of check-in.

Q1 Resort & Spa also has a visitor car park, located underneath the Q1 building.  The visitor car park is complimentary and open from 7:30am - 9:00pm daily.  Visitors must park their car in a Q1 Resort signed park and register their car with Reception to collect a parking pass if parking for more than 2 hours.  Separate parking spaces are available in the same car park if visiting SkyPoint Observation Deck - please register your car with the SkyPoint team at their entry.

Please note that any cars found parked illegally may be towed at the owner's cost.

Where is breakfast served?

Q1 Resort & Spa guests can now dine on breakfast amongst the clouds on level 77 at Seventy7 Cafe & Bar, SkyPoint Observation Deck.  Three dining options are available with exclusive pricing for Q1 Resort & Spa guests - all of which include free entry (normally $22.00) to SkyPoint Observation Deck.  Visit the Seventy7 Cafe & Bar page for more information and breakfast pricing.

You can pre-purchase your breakfast when booking your accommodation online, or enquire at Q1 Resort & Spa Reception.

Can you recommend somewhere for dinner?

There are hundreds of dining options in Surfers Paradise, all within 10 minutes walk of Q1 Resort & Spa.  Please visit our dining page for a list and information of the restaurants located onsite at Q1 Resort & Spa, including:

How do we get to SkyPoint Observation Deck and what are the costs?

SkyPoint Observation Deck is located on level 77 of the Q1 building, with a private function room on level 78.  SkyPoint is completely separate from Q1 Resort & Spa (privately owned and managed), however we are able to offer exclusive discounts on food & beverage and admission.  Ask our Reception desk how you can save on the $22.00 entry fee for SkyPoint. 

The entry to SkyPoint Obseravtion Deck is located on the ground floor, on the western side of the building.  Q1 Resort's lifts do not have access to SkyPoint Obseravtion Deck, and all guests must enter through their dedicated entry and take the express lift to Level 77.   

An exclusive 25% discount for the SkyPoint Climb is available for Q1 Resort guests.  Ask Reception about the discount during your stay.

Where is the Q1 Day Spa?

The award-winning Q1 Spa is located on the ground floor, set amongst the tropically landscaped gardens of Q1 Resort.  Located directly behind the "upper pool", the Q1 Spa is open to in-house guests and the general public. 

Bookings are required, and please contact the Q1 Spa team on 07 5539 9293 or visit them on-site 9:00am - 7:30pm 7 days.


How can I book airport transfers, tours and themepark tickets?

Gold Coast and Brisbane airport transfer services are available via our dedicated tour desk, located within the lobby of Q1 Resort & Spa.  Please visit our Tours & Transfers page for current pricing, and phone 07 5630 4515 to book or email your name, contact number and date of transfer to This email address is being protected from spambots. You need JavaScript enabled to view it..

 

Q1 Resort's tour desk has a large selection of tours and attractions available for every guest.  Please visit our friendly staff during your stay for the latest specials; they will be more than willing to offer suggestions of must see and do things on the Gold Coast during your stay.

 

If you are looking to plan ahead for activities while on holidays, you can pre-book all the great tours, theme parks, cruises, water sports, and activities right from the comfort of your own home.  Visit our Tours & Transfers page for a link to book.

 

Where are the pools and spas located and what are the opening hours?

Our main pool can be accessed via the door behind reception to the north east. Our second outdoor pool and indoor pool and spa are located below the main pool and can be easily accessed via the main entry doors to reception then walk east towards the beach and go through the security gate. They are all open from 6:00am until 9:00pm daily.

Please note that our pools are not supervised and parents are responsible for supervising children whilst swimming.

  • No glass or alcohol is allowed in the pools or spa area.  Alcohol is permitted in plastic cups only (supplied by the BBQ area) in the immediate vicinity of the BBQ seating area, or in metal vessels eg; cans of beer.

3.Q1 Pools Aerial View

Where are the BBQ's?

Open from 6:00am to 9:00pm daily, our two gas BBQ’s are located next to the lower outdoor pool and are under cover. Shade sails and seating is also supplied.

Please note that BBQ’s can not be reserved at any time.  The BBQ's are free to use, simply bring your food, plates and utensils with you from your apartment. 

Please remember that no glass is permitted by the pool, and plastic cups are available for use in the BBQ area.  Alcohol is permitted in the BBQ area only.
Q1 Resort BBQ Poolside

Where is the closest convenience store and ATM?

Located within the Q1 retail complex, the Q1 Convenience Store is open from 7:00am to midnight seven days a week.  An ATM is also located outside this shop.

Larger supermarkets are located a short walk from Q1 Resort & Spa, including Night Owl, IGA, Woolworths and Coles.  Ask Reception for directions to the major supermarkets.

Where are the beachfront markets?

Located a leisuely 5 minute walk from Q1 Resort & Spa, along the newly refurbished Surfers Paradise foreshore, the Surfers Paradise Beachfront Markets allow you to explore up to 100 local market stalls stretching over half a kilometer.  The markets run every Wednesday, Friday and Sunday evenings from 5:00pm - 10:00pm. 

The Surfers Paradise Night Markets have a selection of locally made gift ideas ranging from accessories, crafts, artworks, beauty products, home-wares, jewellery, music and much more.  Ask at Reception for directions.